Security Logistics
With the increased need for greater security and rising passenger numbers, this project focussed on optimising the passenger security check at airports without compromising safety. The first step was the analyses of the existing process, which was then simulated using computer software that had been developed for this project. Once this was in place, logistical changes were made and the results were simulated. Once a significantly higher flow rate was achieved, the results were discussed with a wide range of security staff. This led to further optimisations with the input of overseas security staff. The process was then tested with volunteer passengers and proved to be effective. The next stage of the project was to initiate discussions with officials and the local authorities as well as companies conducting security checks at various airports. The system was successfully implemented.
Barcode and Airport Infrastructure
This project improved the check-in and boarding procedures with the use of a state-of-the-art barcode system. The project controlled the complete change management process to successfully adopt the new procedures. Further, the project developed and supplied the required IT platform in a nationwide rollout.
Checkin Organization
The aim of this project was to create an efficient check-in process. Sub-projects included the logistical organisation of the check-in area; the approach and passenger flow in the departure hall; the outflow of the passengers towards the gates; the queuing in the check-in area; the check-in procedure; the differentiation of passengers in terms of business and economy class, native language speakers and non-native language speakers, and frequent flyers; boarding pass printing; and passenger identity checks as well as the implementation of customer relationship activities. The project’s success was achieved by analysing the existing processes, checking them against existing standards, defining, communicating and testing the new process, obtaining sanction from local authorities, and finally rolling out the new process. The final step of this project was the implementation of a “Kaizen”-like process that is now implemented in the organisation, enabling the check-in departments to optimise their processes on an ongoing basis.
Blocktime Optimization
The aim of this project was to shorten and ensure the blocktime of an aircraft. We first analysed the existing procedures, before defining a standard procedure. Once this was completed, a new procedure was established and put into place. This procedure enabled the staff to give reasons why the standard process (per single aircraft layover) could not be met. These reports were collected and input into a database so that major problems could be identified. Then a sub-project was established to tackle the problems identified. After a period of one year, most aircraft left within the target time window. Once this was achieved, the project was rolled out to the outer locations. It is now the core of a price-efficient operation which allows the Airline to exactly predict when the aircraft will be ready to go off block.